Security & Trust
At LVRG, delivering enterprise-grade security and ensuring customer trust is paramount. We are committed to the protection of all our customer's data and the lawful, compliant use and processing of that data. LVRG's infrastructure has been purpose-built to meet the robust security, compliance, and privacy needs of the modern enterprise.
Our Commitment to Security
LVRG drives transparency and alignment across teams while automating what was previously manual data entry. With this level of data transparency also comes great responsibilitiy to maintain the highest standards of data privacy and security.
With an ongoing focus on security, data privacy, and GDPR-readiness, we aim to strike a balance between transparent communications and maintaining your employee's and customer's privacy rights.
Security and Privacy Are at the Forefront of Every Decision We Make
LVRG was built from the ground up with enterprise security in mind. Our customers entrust sensitive data to our care.
Keeping it secure is our mission. We ensure the security of your data in our sales management software with encryption in transit and at rest. The application undergoes regular penetration testing and security reviews by white hat security firms.
LVRG is designed to be GDPR and SOC 2 Type II compliant. LVRG’s computing infrastructure is provided by Amazon Web Services, a secure cloud services platform. Amazon’s physical infrastructure has been accredited under ISO 27001, SOC 1/SOC 2/SSAE 16/ISAE 3402, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley.
Without our customers, we are nothing - so every decision we make is with the customer first. At LVRG, our team operates around the clock to uphold customer trust and stay abreast of the evolving security landscape through meticulous, ongoing research by both our team and expert advisors. World class security controls and privacy policies are LVRG's #1 priority.
Enterprise Ready Compliance
SOC 2 Type II
We are in-process for SOC 2 Type II certification. This certification is reserved for organizations that have demonstrated standard operating procedures for organizational oversight, vendor management, risk management, and regulatory oversight over a length of time.
We are registered with CSA STAR, the industry’s most powerful program for security assurance in the cloud.
Secure and Reliable Infrastructure
LVRG uses Amazon Web Services (AWS), exclusively, for the hosting of staging and production environments. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are SOC 1, SOC 2, and SOC 3 certified.Read more about AWS security
World-Class Application Security
Data is encrypted in-transit using bank-grade TLS 1.2, the safest method available today. Data is encrypted at-rest using 256-bit encryption via native AWS capabilities.
Customers always authenticate via their platforms of choice (Okta, GSuite or Office365) and never set a LVRG-specific password.
Continuous Commitment to Security
In addition to our annual SOC 2 audits, LVRG is committed to conducting manual penetration testing by specialized Tier-1 vendors. Latest reports from our partners at Casaba are available upon request. Additionally, we use multiple scanning services to continuously scan our application, both from outside and inside, daily.
Continuous Threat Monitoring
We employ multiple solutions to provide continuous threat intelligence and vulnerability testing, with real-time alerting. Static and dynamic code analysis is a core component of our continuous integration and delivery software development approach.
We employ onsite staff responsible for reviewing, updating, testing and maintaining our security and privacy controls in accordance with our SOC 2 certification and in preparation for new certifications, security threats, laws and regulations.
Security Project Reviews
All engineering projects must go through architecture reviews and receive sign off from the Security team before work can begin.
Security Code Reviews
Engineers are required to complete a security review checklist as part of the software development life cycle (SDLC) for all code changes.
SSO / SCIM / MDM
We never use or store passwords internally. From the wifi and applications we use to do our jobs, to how we secure our physical location, the only authentication source-of-truth is our SSO / SCIM / MDM solution. LVRG does not support login or password-driven access. All access controls are centralized around tight integration with our IAM system (Okta), MDM (Okta), and AWS IAM per industry best practices.
We treat breaches with the highest level of urgency and are committed to delivering timely communications to customers who might be impacted. Any breaches will be communicated within 72 hours per internal process and GDPR compliance. There have been no recorded breaches to date.
We use Macs exclusively. Each Mac is fully-managed. Only managed machines can get onto our network, or AWS. Our policies prohibit anyone from being able to move customer data to an unauthorized device, as well as to any laptop or other device. Our policies restrict all employees from downloading data from our production environment, mounting external drives in MacOS on personal devices, or transferring files online without leaving a significant trail behind.
Mandatory Employee Training
All employees are required to complete training on data privacy and best practices for securing and handling user data.
Employee Background Checks
All employees go through thorough background checks executed by a Tier 1 vendor as a prerequisite for employment.
How does LVRG Maintain GDPR Compliance?
Data Protedction by Design and by Default (Article 25)
- All customer data is stored in logically separated AWS VPC environemnts with full encryption, using native AWS means and AES 256-bit encryption algorithm
- Review of data sharing and processing agreements of all partner organizations to ensure compliance with the provisions of the GDPR
- Exclusive use of AWS infrastructure for all data processing
Right to Data Portability (Article 20)
- Export activity by request
Right to Erasure (Article 17)
- Data deletion requests are triple-validated, and through
Psuedonymisation (Article 5.c)
- Everything is encrypted, everywhere
- No personal data in application logs
Breach Notifications (Article 33)
- Early notification upon identified breach
- Details about our commitments are outlined in our EUSA
- Automated sensitive content flagging and notification
- LVRG does not colelc or store PCI, HIPAA, or Special Categories of Personal Data (Article 9)
Opt-Outs for All External Communications
- All customers have the right and option to opt-out of LVRG communications
- Mandatory onboarding training on data protection, GDPR, and the rights and freedoms of data subjects
- Quarterly engineering training on InfoSec and web application security